Horse Peak Gelatin Official Website › Blog › Horse Peak Gelatin Guarantee and Refund
Horse Peak Gelatin 60-Day Guarantee: 5 Steps to Claim a Refund
The guarantee lasts 60 days from the date of purchase, and opened bottles are included. To claim, call the order desk on +1 (877) 257-0710 with your order ID. Confirm the return address in writing, post the bottles tracked at your own cost, then expect two waits: 3 to 5 business days, and 5 to 10 days on the card.
- Window: 60 days from the date of purchase, not delivery.
- Opened bottles are included.
- Claim starts with a phone call: +1 (877) 257-0710.
- Return postage is the buyer's cost.
- Two return addresses are published. Ask the desk which applies.
- Processing 3 to 5 business days, then 5 to 10 days on the card. The seller's terms quote 10 to 15 business days.
Step 1: What exactly does the guarantee cover?
- 60 days, counted from the date of purchase and not the day the parcel lands.
- Opened bottles are included, so you can try the product and still return it.
- The claim starts with a phone call to the order desk, with the order ID.
- Return postage is paid by you. Tracking is worth the few dollars.
- The refund goes back to the card you used, after processing and bank posting.
That is the whole policy as it applies to a buyer. It is a purchase policy. It is not a promise about how anyone will feel, and it says nothing about whether the product works.
The window is part of the offer
The checkout shows today's price. The guarantee covers every pack for 60 days from the date of purchase.
See today’s price and guarantee
Disclosure: this website earns a commission on orders placed through it. One gummy a day, 30 per bottle.
Step 2: Which dates should you mark?
A guarantee is easiest to use when you plan for it. Write the purchase date on the first bottle. The confirmation email is your record.
- Day 0: purchase date. Write it on the bottle.
- Day 45: set a reminder. That leaves two weeks to decide, call and post.
- About day 50: judge the product against the three things you wrote down at the start.
- Before day 60: make the call. Do not wait for the last day.
Remember that the seller's own guidance asks for 180 to 210 days to judge the product. That is three times the window. If you follow it, the guarantee closes long before you decide.
Step 3: Who do you call, and what should you have ready?
Call +1 (877) 257-0710. The website email, [email protected], reaches the people who write the pages and cannot see an order. Sending a refund request there only adds a delay inside a short window. The sales email, [email protected], is the written route to the order desk.
- The order ID, at the top of the confirmation email.
- The name and email address used at the checkout.
- The purchase date.
- The lot from the base of the bottle. On this batch it reads HOR-26/MY-5544.
- A pen, to write down the address, the reference and the date.
Step 4: Which return address is the right one?
Two return addresses are published for this product. The pack and the distributor's paperwork give 222 Broadway, Suite 1901, New York, NY 10038, USA. The seller's own refund page gives a different one, a fulfilment PO box in Ogden, Utah.
We cannot tell you which governs your order, and we would rather say so than guess. Ask the order desk to confirm the address in writing, by email, before anything goes in the post. A box sent to the wrong place is a refund that is hard to trace while the window keeps running.
Step 5: How should you pack the return, and how long will you wait?
- Put your full name, the email used at the checkout and the order ID on a sheet inside the box.
- Post it tracked. Keep the tracking number until the money has landed.
- Wait for the desk to process the refund once the return is credited: 3 to 5 business days.
- Then wait for your bank to post it: 5 to 10 days.
| Stage | How long | Who controls it |
|---|---|---|
| You call and the claim is opened | The same call | The order desk |
| You post the return with tracking | Your choice of service | You and the carrier |
| The desk processes the refund | 3 to 5 business days | The order desk |
| The bank posts it to your card | 5 to 10 days | Your bank |
The seller's own terms quote 10 to 15 business days for processing. Where two published figures differ, plan around the longer one.
How do the packs fit the window?
| Pack | Days of supply | Inside the window | Outside it |
|---|---|---|---|
| 2 bottles | 60 | 60 | 0 |
| 3 bottles | 90 | 60 | 30 |
| 6 bottles | 180 | 60 | 120 |
Assumes one gummy a day from the day the first bottle is opened.
The two-pack and the window are the same sixty days. The six-pack runs 120 days past it. Ask the order desk what a return covers on your pack before you post.
Horse Peak Gelatin is a dietary supplement. It is not a drug and it is not FDA approved, and no supplement is. It is not meant to diagnose, treat, cure or prevent any disease. If you have a medical question, ask your doctor.
What if the refund stalls?
Most refunds do not stall. The ones that do usually have one of three causes: no name in the box, a wrong address, or no tracking. All three can be prevented.
If a refund is stuck after the published processing time, send the tracking number, the date of your call, the name of the person and the order ID to [email protected], and keep a copy. The card issuer is the last resort, after the desk. A written record with dates is what settles a dispute.
Where do these facts come from?
Label and policy facts come from the Horse Peak Gelatin bottle artwork, the distributor's own paperwork and the pages of this website. Outside sources are named below.
- NCCIH, Using Dietary Supplements Wisely. https://www.nccih.nih.gov/health/using-dietary-supplements-wisely
Frequently asked questions
Does Horse Peak Gelatin have a money-back guarantee?
Yes. It runs 60 days from the date of purchase, and opened bottles are included. A claim starts with a call to +1 (877) 257-0710 with the order ID.
Does the 60 days start when I order or when it arrives?
It starts on the date of purchase. On a long transit the clock has already been running while the parcel was in the post.
Who pays return postage?
The buyer. Tracking is the buyer's too, and it is worth having, because a return you cannot show arrived is hard to settle.
How long does a Horse Peak Gelatin refund take?
3 to 5 business days for the desk to process, then 5 to 10 days for the bank. The seller's own terms quote 10 to 15 business days, so allow for the longer figure.
Where do I send a return?
Ask the order desk to confirm the address in writing first. Two return addresses are published, and only the desk can say which applies to your order.
What if the 60 days have just passed?
Call anyway and ask. A policy is a policy, and no exception is promised here, but a person on a phone can decide where a web page cannot.
Our view
A guarantee is a trade of risk. You take the postage, the time and one phone call. The seller takes the chance that some buyers will ask for their money back. That is a fair split for a product whose honest test takes about eight weeks, because sixty days covers it.
We sell the product and earn a commission, so read the terms yourself on the checkout. Write the date on the bottle, decide at about day fifty, and speak to your doctor about any health concern.
Know the exit before you step in
The checkout shows today's price. The 60-day guarantee, with opened bottles included, applies to every pack.
See today’s price and guarantee
Disclosure: this website earns a commission on orders placed through it. One gummy a day, 30 per bottle.
Last updated October 29, 2026
