Horse Peak Gelatin Shipping And Delivery

Orders leave from the United States. Tracking is sent in the order email rather than posted on this website, which has no order system on it.

Free shipping starts at the three-bottle tier, which is part of why that pack works out cheaper per day than the two-bottle one. The $9.99 charge on the entry tier is the only charge on the whole ladder beyond the pack price itself.

Every pack ships as whole sealed bottles. Nothing is decanted, repackaged or split across parcels, so the lot printed on the base of each bottle is the lot that left the fulfilment chain.

The confirmation email is the only document in this transaction that a buyer holds himself, and three separate processes on this website depend on it.

Keep it until the window has closed. It is a thirty-second habit that answers most of what the order desk would otherwise have to look up, and losing it is the commonest reason a straightforward call becomes a long one.

None of the four above is a refund conversation on its own. The 60-day window exists for a different question, which is whether the product suits you, and the refund policy page covers that path in order.

A six-bottle order is half a year of a confection sitting in a cupboard, and a gummy is more sensitive to where that cupboard is than a capsule would be. The printed storage line names heat, light and humidity, and all three are worth taking seriously on a bottle that will not be opened until month four.

• Keep the unopened bottles sealed and together, in the coolest dark cupboard in the house. Not above the hob, not on a windowsill and not in the bathroom.
• Open them in order. Write 1 to 6 on the caps when the parcel arrives and work through them, so the oldest is always the one in use.
• Check the best-before on the base. The artwork on this batch carries 07-2028, which sits well beyond six months of daily use starting today.
• Leave the desiccant in. It is there to manage exactly the humidity the storage line warns about, and it is not packaging to be thrown away.
• Do not decant into a pill organiser. A week of gummies in an open compartment will dry out or stick, and the bottle is what carries the lot number.

None of this is fussiness about a delicate product. It is the ordinary handling any confection wants, and it matters here because the largest pack on the ladder is a six-month commitment rather than a six-week one.

Orders leave from the United States. Where the checkout accepts a delivery address outside it, three things follow that a domestic buyer never sees.

Transit is longer, often by a week or more, and a tracking number can sit unchanged while a parcel crosses a border. Import duty and local sales tax, where they apply, are charged by the destination country and are the recipient's to pay; they are not part of the price shown at the checkout and this desk cannot waive or refund them.

The 60-day guarantee still runs from the date of purchase rather than from the date of delivery, which matters more on a long transit than on a short one. Return postage from outside the United States is the buyer's cost and is worth pricing before a return is posted.